43
•
BPR Training provided to Agencies participating in the Service Charter and
Certification Initiative in 2014
•
Change Management Training provided to Agencies participating in the Service
Charter and Certification Initiative in 2014
•
e- learning videos developed for Service Charter, BPR, Change Management and
Customer Service Delivery in 2014
•
the Diamond Standard Certification initiative held each year, commencing 2014;
•
establishment of a Citizen (People) Hub in 2015
•
development of expanded "One Stop Shopping" solution for the delivery of public
services - Expansion of ttConnect in 2015
•
establishment of a Land Hub in 2016
•
development of Integrated Service Delivery Solutions - Online Services in 2016
166.
Against this backdrop, specialised training and capacity building will also be continued
over the medium term to meet the needs of key organisations. Included among such
organisations will be the following, utilising both Government and IDB loan resources:
•
the Auditor General’s Department in the areas of Value for Money and IT Audits
•
the Service Commissions Department
•
the Personnel Department
•
the Ministry of Public Administration
•
the Ministry of Finance and the Economy
•
the Ministry of Planning and Sustainable Development
167.
There also continues to exist significant opportunities for local and international
providers of training services, particularly in the following areas across the public service:
•
Project Cycle Management
•
Strategic Planning
•
Change Management
•
Business Process Re-engineering
•
Conflict Management
•
Quality Customer Service
•
Total Quality Management and
•
Organisational Development
168.
Additionally, specialised training is also to be undertaken for the security forces to build
and maintain competencies in areas specific to their needs. The
Transformation of the Police
