42
Capacity Building/Institutional Strengthening
160.
Initiatives in the area of capacity building and institutional strengthening continue to be
regarded as critical for improving the efficiency and effectiveness of the Public Service over the
medium-term. It must be emphasised however, that such projects seeking funding over the
period will be screened through the application of rigorously applied criteria mentioned
previously. Additionally, efforts will be made to ensure that all initiatives are undertaken within
the context of approved Training Plans and Strategic Plans and that such training is focused on
developing the core competencies of the respective organisations. This approach is designed to
rollout an implementation strategy that is focused and impacts on the establishing and building a
critical mass of competencies within the Public Service in the shortest possible timeframe.
161.
Towards this end, an estimated $630.9 million is required over the 2014-2016 period for
capacity building and institutional strengthening initiatives across the public service of Trinidad
and Tobago.
162.
In this regard, it is noteworthy that the Ministry of Public Administration launched a new
initiative under its Productivity Improvement Programme, which commenced in 2013 and its
first phase is scheduled to be rolled out over the 2014-2016 period at a cost of $40.9 million.
163.
The new Service Excellence Model for the Trinidad and Tobago Public Service (also
referred to as the Citizen-centric Service Delivery Model) seeks:
•
to develop a more responsive, efficient and effective Public Service;
•
to ensure continuous and sustained service improvements and service integration
within and across Ministries and Government Departments and
•
to improve productivity in the Public Service
164.
The model will comprise the following four (4) components:
•
Diamond Standard Certification Initiative
•
Customer Service Charter Initiative
•
Business Process Reengineering / Improvement (BPR/I)
•
Integrated Service Delivery
165.
The targets of the model over the duration of its implementation from 2014 – 2016 will
be as follows:
•
Service Charters and Service Improvement Plans developed and implemented in
thirty-six (36) Government Agencies over the period 2014 - 2016
•
technical/professional support provided to twelve (12) Ministries/Government
Agencies in Service Charter Development each year, commencing 2014
•
technical/professional support provided to three (3) Ministries/Government
Agencies in Business Process Reengineering (BPR) each year, commencing 2014
